Shipping policy

At Roselle Boutique, we're proud to serve customers across the United States with reliable and efficient shipping. Below you'll find everything you need to know about how we ship your favorite fashion finds.

1. Where We Ship

Right now, we proudly serve customers across the United States only. From big cities to small towns, if you're in the U.S., we're shipping to your doorstep.

2. Processing Time

• Orders are processed within 1–3 business days (Monday–Friday), excluding weekends and U.S. federal holidays.
• During peak seasons or promotions, processing may take slightly longer. We'll email you if your order is delayed.

3. Shipping Rates

The free-shipping threshold is based on your order subtotal after discounts and before taxes. Your final shipping cost is always shown at checkout before you pay.

4. Delivery Times

Here's what to expect once you place your order:

• Processing time: 1–3 business days (Monday–Friday)
• Transit time: 6–10 business days (Monday–Friday)
• Total estimated delivery time: 7–13 business days
• Order cutoff time: 6:00 PM
• Time zone: Eastern Time (ET) – New York

Orders placed before 6:00 PM ET on a business day start processing that same day. Orders placed after the cutoff, on weekends or on holidays start processing the next business day.

Delivery times are estimates, not guarantees. Carrier delays, severe weather or high-volume periods can affect them.

5. Tracking Your Order

• When your order ships, you'll get a shipping confirmation email with your tracking number and a link to follow your package.
• You can also check your order status at any time through the link in your order confirmation email or in your account.
• Tracking information can take 24–48 hours to update after you receive the email.
• If your tracking hasn't updated for 5 business days, please contact us and we'll look into it.

6. Shipping Restrictions

• We do not ship to PO Boxes or military addresses (APO/FPO/DPO).
• Some items may be subject to carrier restrictions or U.S. regulations. If this affects your order, we'll contact you before it ships.

7. Incorrect Addresses and Returned Packages

• Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible. We can only update addresses before the order ships.
• If a package comes back to us because of an incorrect address, failed delivery attempts or refusal, we'll contact you to arrange reshipment. Additional shipping costs may apply.

8. Lost, Stolen or Damaged Packages

• Damaged items: contact us as soon as possible after delivery with your order number and photos of the item and packaging.
• Marked delivered but not received: check with neighbors, your mailbox and any secure delivery spots, and wait 48 hours, since carriers sometimes mark packages delivered early. If it still hasn't arrived, contact us.
• Lost in transit: we'll open an investigation with the carrier and, once it's resolved, send a replacement or issue a refund.
  

9. Changes to This Policy

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.

Last updated: September 26, 2026

10. Contact information

Store name: Roselle Boutique
Company name: Venix, LLC
Company Address: 8206 Louisiana Blvd NE Ste A, Albuquerque, New Mexico, 87113, US
Company number: 0008015432

Phone: +1 505 201 4320
Email: support@roselleboutique.com

Customer support hours:
Monday to Saturday,  9:00am - 5pm (EST)
Sunday, 10am – 2pm (EST)
We aim to respond to your inquiries within 24 hours.